At Metronic Services, we are committed to make your purchase experience as seamless and delightful as possible. If you need to return an item, please contact us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
We allow return of products within 3 days of receipt in the following cases:
– Product is defective, altered or seal of package is broken
– Physical damage to the box or to the product
– The packet was empty / some item or accessory was missing
– Significantly different from the specifications given by the vendor (wrong size, colour or material related issues)
Post receiving your request, Our Customer Support will confirm the return request and will inform you about the pickup process. It is advised that the return packets should be adequately packaged. The final decision of the request will lie with Metronic Services and cannot be contested.
Once your return request is accepted by us, the entire refund amount will be reversed back to you through NEFT/RTGS. Logistics charges will be paid by Metronic Services and you will not be charged for it.
There is no option for a customer to cancel the order on their own once the payment has been made, You can get in touch with delivery team as soon as possible with your order number. As long as your order has not been processed, we can cancel the order and refund your amount. We will deduct the payment gateway and handling charges if you have used the online mode of payment for that order. It will take us a maximum of 1-2 business days to cancel the order. The same will be notified to you by email. Your entire order amount will be refunded within 7-10 working days.
Order cannot be cancelled once it has been shipped.